I was recently voluntold to figure out how to stream live services for our church to Zoom. I have things working pretty well by using the line out from the PA system to the line in on the PC with a 3.5mm audio cable. This is an older laptop we are using, so it actually has a separate line in from the microphone jack.
The problem I am having is with loud voices or people standing close to the microphone. On the PA system, they sound just fine, but on the PC feed and for those watching on Zoom, it sounds like they are blowing out the speakers. If they were to step back from the microphone a bit, or even point it down, it sounds just fine. This is especially problematic for musical numbers. When the singer hits the loud notes, it sounds horrible.
Is there anything I can do from a Windows 10 software mixer perspective? Or is this a hardware issue?