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I'm new here, so I'm not sure if this is where to go for this, but I've been trying to get help with these damn things for around two years now.

I got these earbuds as a gift from my stepdad a long while back, and they'd been awesome until they started randomly lowering their own volume with no rhyme or reason to the pattern.

Everywhere I've gone and asked this question has ended up with me getting told to just go ask the support team at JBL, but they can't help me at all either. I've reset them I don't even know how many times and tried to go get them repaired, but all the places I've gone to have refused to try and work on them.

After a while I tried to see if there was a way to disable the hands free controls for them, but it was to no avail, as I thought that there might be been a problem with how it was set, or maybe the program just somehow degraded over time.

I love these things and I really don't want to just trash them, so any attempts at helping me with them are welcome.

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