So I installed all the drivers for it but I can't seem to receive sound from it. I'll outline my setup so it'll be easier for someone to help me. I have a female XLR to aux running from my behringer x32 board into the line in input on the startech card. Then I have the cord that came with it plugged in here
The cord that plugs into that ends in a usb which I have plugged into my PC. When I open up my recording devices it shows it there, but it shows that they can't be used(shown in picture below)
I've tried for so long but I can't figure it out. What am I doing wrong? Is the cord on the back of the startech card just a power cord and do I need to run another cord out or is it something different?