I've started my machine up today and suddenly Windows 7 doesnt seem to recognise my Remote SL. I've tried reinstalling Automap 3.7 but this still doesnt work. Once i open Cubase 6 and automap starts up, automap doesnt recognise any connected devices.

Everything was working fine a week ago so I'm wondering if something in a recent Windows Update has blocked it. Anyone know?

my system is below,



Windows 7 64 bit 6GB RAM Intel Core i7 930 quad core processor Cubase 6 DAW 64 bit Novation Remote 37SL Automap 3.7

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closed as off-topic by Mark, Rory Alsop Apr 29 at 16:00

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  • have you unplugged and replugged the USB on your RemoteSL? Also try plugging it into a different USB port. – Mark Heath May 16 '11 at 22:23
  • tried all of these. it worked briefly the other day but now its gone again. about to check my firewall settings. The Bonjour service is definitely running :-( – bensynthpop May 25 '11 at 18:58
  • 1
    I'm voting to close this question as off-topic because everything is just way too old for this to be of any use. – Mark Apr 27 at 11:29

this happens to me too, its a windows thing i think. i usually have to go into this "star menu>control panel>administrative tools>computer management>device manager>universal serial bus controllers"

if one of them has a hazard sign then thats the issue... usually you can right click repair it... worst case scenario is you reinstalling the usb driver avoid that its usually a pain imo