problem with 003 factory

Question

hi all am i have Macpro One 2.8GHz Quad-Core Intel Xeon "Nehalem" processor/3GB (three 1GB)memory System lion and 003 Factory Complete The Ultimate Tactile Pro Tools LE the Complete Production Toolkit running Avid Pro Tools 10 i have problem with 003 factory Fader don't move when checking the version on the device X.xx and sometimes the 003 became offline and protool's open

Answer 1

Did you install the updated drivers? They're actually separate from the software installer.

They can be found here, under the "Pro Tools Firewire Device Drivers" heading.