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Any idea where I can get a replacement low-frequency driver for my M-Audio BX5a monitor? One of my monitors has been making a fuzz noise on a few low frequencies.

M-Audio has been no help. Full Compass carries the high-frequency driver... I've seen the woofer online be in the past, but can't find one now.

Any advice would be appreciated. Thanks!

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2 Answers 2

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I called the number above, then was told by recording I needed an AVID support code. I pressed "2" and actually talked with a customer support rep, and was told to email my request to "repairs@m-audio.com" BTW is tried several times to get this email address from the M-audio website but was unable to find it.

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Good find! I sent them an e-mail. I'll let you know what I hear back. –  Brad Sep 23 '11 at 18:56
    
Wow, not but an hour after I e-mailed them, they sent me back an order form. $22 for the replacement. Thanks for finding this e-mail address!! –  Brad Sep 23 '11 at 20:10

I may have stumbled on a better way to contact M-Audio, that I will try next week. I can order parts from their repair department. For anyone interested, here is their info:

Call 626-633-9055, press 2 at any time to bypass the introduction message, and then press 2 for replacement parts.

Mon - Fri, 9am - 5pm, Pacific Time

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